At Baskiny, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund and return guidelines below.
1. Returns Eligibility
To be eligible for a return, your item must:
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Be unused, in its original condition, and in the original packaging
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Be returned within 7 days of the delivery date
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Include a valid order confirmation or proof of purchase
We do not accept returns on:
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Items marked as final sale
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Used or damaged products caused by misuse
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Perishable goods or hygienic items (if applicable)
2. Refund Process
Once your return is received and inspected:
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We will notify you of the approval or rejection of your refund.
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If approved, a refund will be processed to your original payment method within 5–10 business days.
3. Late or Missing Refunds
If you haven’t received a refund after the expected processing time:
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First check your bank account again.
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Then contact your credit card company or bank, as it may take time before your refund is officially posted.
4. Exchanges
We currently do not offer direct exchanges. If you wish to get a different item, you may return the original (if eligible) and place a new order separately.
5. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or the wrong product was sent. We recommend using a trackable shipping service for all returns.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please report it within 48 hours of delivery through our website’s contact form, including photo evidence if possible. We will arrange a replacement or full refund as appropriate.
7. Changes to This Policy
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with the revised effective date.